How long does it take for my order to be processed and shipped out?

For massage chair : Once the order is placed, we will review, process and arrange delivery within 1-3 business days if the item is in-stock. You will receive our product typically within 8-10 business days from the date you place order. If the order is placed during the weekend, we will process it on the next business day. We will send you an tracking number once the product is shipped out from our warehouse.

For other massage product : Once the order is placed, we will review, process and arrange delivery within 1-3 business days if the item is in-stock. You will receive our product typically within 8-10 business days from the date you place order. If the order is placed during the weekend, we will process it on the next business day. We will send you an tracking number once the product is shipped out from our warehouse.

 

Can I order a massage chair and have it delivered at later date?

Yes, you can order a product first to get a hold of the colour and have it deliver to you at a later date. Please contact us at info@osim.ca when placing the order.

What is your online return policy if the product is not suitable for me?

We want you to be happy with your purchase, please contact us at info@osim.ca and we will look for a solution with you first if you find the product is not suitable for you. However, if you are still dissatisfied with your online orders, we can issue a return and refund within 14 calendar days of receiving the shipment. The product must be in its original condition and packaging. Once your return has been received and inspected, we will issue a refund, less return shipping costs and a 15% re-stocking fee unless the product is defective or the return is a result of an error by OSIM. Refunds will be provided in the same way that the initial payment was made.

Please contact us at info@osim.ca before shipping back the returned item. For the safety of our employees, any package received without a return arrangement will be rejected.

How do I exchange the product if the product is defective?

If you have received a damaged or defective item, please contact us at info@osim.ca within 14 calendar days of receiving your shipment. We will send you a replacement of the same or similar product at no cost.

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