Find out how you may make payment for your purchase and the relevant requirements.
Find out about the measures OSIM takes to keep personal information secure as well as other privacy-related issues.
Read the company's policy with respect to its products disclaimers, exchanges and warranties.
Find out more about returning your purchase.
This is an important section of the Web Site explaining the terms and conditions you are agreeing to when you use and/or shop from the OSIM.com Web Site.
Find out more about delivery policy.
Find out more about repair policy.
To enable us to ensure the smooth processing of your orders, the following payment polices will apply to all online orders placed with OSIM:-
1. Payments can be made by Visa, Mastercard only. Cash, cheques and electronic cards like Visa Electron or A.T.M. are not accepted.
2. You are required to provide details for Billing Information. Billing Information submitted has to be the same as it appears on your credit card statement.
3. To prevent any fraudulent orders and to verify the Billing Information provided, we may at our option, request that you send a copy of the front and back of your credit card as well as your credit card statement (only the portion which reflects the same credit card number, billing address and issuing bank’s or company’s name/logo) to us via fax or email.
4. We reserve the right at our absolute discretion to cancel your order and/or suspend deliveries should we find that the information submitted is not in order or should we not receive the above documentation upon request.
Information Sharing and Disclosure
Information provided by you is not sold to or shared with other parties for any commercial purposes other than normal order fulfilment and confidential site activity or sales tracking.
Notwithstanding the above, OSIM may send personally identifiable information about you to other companies or people when:
OSIM operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.
OSIM uses SSL encryption together with a Secure Server ID. SSL encrypts and protects personal and credit card information that you send us. Information such as your credit card numbers, names, addresses and phone numbers that you send us are safe from unauthorized third parties as it travels over the Internet. The Secure Server ID guarantees that your transactions are taking place on OSIM's server and not a third-party host.
If you're using certain older versions of Netscape Communicator or Microsoft Internet Explorer, you may encounter a root certificate expiry notice when attempting to access a secure page. Netscape Communicator version 4.05 or earlier, Microsoft Internet Explorer 4.01 for Macintosh, and Microsoft Internet Explorer 4.5 for Macintosh include a root CA certificate that expired at the end of 1999. If you choose to continue, you will still be able to establish an authenticated and encrypted SSL session.
To avoid this, please upgrade to the latest version of Netscape Communicator or use Microsoft Internet Explorer. If you use Internet Explorer 4.01 for Macintosh and 4.5 for Macintosh, please upgrade to Internet Explorer 4.51 or later.
You acknowledge that you are aware of security and privacy limitations, including but not limited to:
A password is required to login to access our Web Site's member features. You are not to disclose your password to any third parties nor share it with any person/s not authorised to share this knowledge.
Aside from the unforeseen circumstance of unauthorised hacking into your computer systems, or theft of your own records, your password remains your sole responsibility. If you lose control of your password, it is highly likely that you will lose control of your access to our Web Site, and you may be subject to legally binding action (such as contracts entered into) made on your behalf.
If you suspect that your password has been compromised for any reason whatsoever, kindly let us know immediately, and make arrangements to change your password.
Personally Identifiable Information
OSIM gathers the following types of information from users:
Following registration, you can review and change the personal particulars you submitted during registration. You must promptly update your information if it changes. Once posted, you cannot change or remove any public postings made in our chat rooms or other message areas or the feedback areas.
We will retain in our files information you have requested to remove in some circumstances, such as to resolve disputes and troubleshoot problems. Further, such prior information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personally identifiable information would be completely removed from our databases in response to your requests.
OSIM tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. OSIM does break down overall usage statistics according to a user's domain name, IP address, browser type and MIME type by reading this information from the browser string (information contained in every user's browser).
OSIM sometimes tracks and catalogues the search terms that users enter in our Search Engine, but this tracking is never associated with individual users. We use tracking information to determine users' content preferences, based on traffic in those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us to build a better service for you.
This site requires you to have enabled cookies on your browser in order to tailor the shopping experience and to store information such as a shopping cart.
Disclaimer on Consumable Product
The information is not a substitute for professional care by a qualified practitioner. If you have any concerns or questions about your health, you should always consult an appropriate healthcare professional.
You should ensure that it is safe to start on a new product if you are already taking or using a remedy or other supplements. Always read the product information contained on the pack before taking any supplements or similar product.
The information on our Web Site is not designed for use by healthcare professionals.
Information and/or statement regarding dietary supplements or similar products have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.
Warranty does not apply for all consumable products.
Product Limited Warranty Policy
Obtaining Warranty Service
Products are under warranty against manufacturing defects during the warranty period. Products sent in for servicing must be accompanied by a valid warranty card.
Warranty issued (where applicable) with each product purchased is valid only in the country of original purchase. Once transited out of the country, the warranty is invalidated. For more information, please check with your local service centre.
You may avail yourself of the following options if your product has been transited out of the country of original purchase:
Service for Products Without Valid Warranty
You may send your product to the local service center for servicing, subject to local service charges and local service policy.
Product Service Required in Country of Origin
At customer's request, the local service center in overseas/your country can assist to send your product back to country of original purchase for servicing provided that:
* Subject to availability of the product and spare parts in the local service centre.
Exclusion Terms: The warranty shall immediately cease and become void if the product is found to have been modified, tampered or repaired by an unauthorized person. The warranty shall exclude:
Notification: Please be informed that not all service centres carry all of OSIM products. For more information, please check with your local service centre.
We want you to be happy with your purchase, please contact us at firstname.lastname@example.org and we will look for a solution with you first if you find the product is not suitable for you. However, if you are still dissatisfied with your online orders, we can issue a return and refund within 14 calendar days of receiving the shipment. The product must be in its original condition and packaging. Once your return has been received and inspected, we will issue a refund, less return shipping costs and a 15% re-stocking fee unless the product is defective or the return is a result of an error by OSIM. Refunds will be provided in the same way that the initial payment was made.
If you have received a damaged or defective item, please contact us at email@example.com within 14 calendar days of receiving your shipment. We will send you a replacement of the same or similar product at no cost to you.
Please contact us at firstname.lastname@example.org before shipping back any item to us for repair, return or exchange reasons. For the safety of our employees, any package received without prior arrangement will be rejected.
Terms and Conditions
This is an important section of the Web Site explaining the terms and conditions you are agreeing to when you use and/or shop from the OSIM.com Web Site.
Copyright © 2016 OSIM International Ltd. All rights reserved. Copyright in the Web Site, and in the information and materials therein and in their arrangement are owned by OSIM International Ltd ("OSIM") unless otherwise indicated.
No part or parts hereof may be reproduced, distributed, copied, adapted, modified, republished, displayed, broadcast, performed, transferred, sold, hyperlinked, framed or transmitted or be used to create derivative works from, in any manner or any means or stored in an information retrieval system without the prior written permission of OSIM.
However, you may download and print the information and materials on this Web Site for personal, non-commercial use only provided you do not modify, retransmit, distribute or further reproduce the Material and you retain all copyright and other proprietary notices contained in the Material.
You may not, without the prior written permission of OSIM, insert a hyperlink to this Web Site or "mirror" or frame any Material contained on this Web Site on any other server.
The "OSIM" trade mark and logo ("OSIM Trade Marks") are registered trademarks owned by OSIM. OSIM and its business partners also have trademark rights in other marks contained in the Web Site ("Other Marks"). The OSIM Trade Marks and the Other marks shall be collectively referred to as "Trade Marks."
Nothing on this Web Site should be construed as granting, by an implication, estoppel or otherwise, any licence or right to use any of the Trade Marks displayed on this Web Site without the prior written permission of OSIM.
The name of OSIM or the Trade Marks may not be used in any way, including in advertising or publicity pertaining to the distribution of Material on this Web Site without the prior written permission of OSIM.
OSIM prohibits use of the Trade Marks as a "hot" link or deep link to any site unless the establishment of such link is approved in advance, by OSIM in writing.
Modification of Web Site and Terms and Conditions
The information, materials (including names, images, pictures, logo and icons, text, images, graphics, links, sound files, animation files, video files or other items and their arrangement), data and arrangement (collectively "the Materials") herein contained in this Web Site and the Terms and Conditions and descriptions that appear are subject to change at the sole discretion of OSIM.
No Unlawful or Prohibited Use
As a condition of your access of this Web Site, you warrant to OSIM that you will not use this Web Site for any purpose that is unlawful or prohibited by these Terms and Conditions.
The Materials contained in this Web Site are provided "as is", "as available". OSIM does not warrant the accuracy, adequacy or completeness of this Material.
No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of the third party's rights, title, satisfactory quality, merchantability, fitness for any particular purpose and freedom from any computer virus or other malicious, destructive or corrupting code, programme or macro, is given in conjunction with the information and materials contained in or linked to this Web Site.
This Web Site may include publications with technical inaccuracies or typographical errors that will be corrected as they are discovered at OSIM's sole discretion. Also, changes are periodically added to the material contained herein. These corrections and changes may be incorporated into the Web Site at a later date.
OSIM may at any time make modifications, improvements and/or changes to these Terms and Conditions and the Materials (particularly the names, images, pictures, logo and icons) displayed on the Web Site or products and services referred to within, with or without notice. Advice (if any) received via this Web Site should not be relied upon for personal, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.
OSIM shall in no event be liable for any damages, loss or expense including without limitation, special damage, or consequential damage, or economic loss arising from or in connection with:
even if OSIM or its agents or employees are advised of the possibility of such damages, losses and expenses. This exclusion clause shall effect to the fullest extent permitted by law. If you are dissatisfied with any portion of this Web Site, or with any of these Terms and Conditions of use, your sole and exclusive remedy is to discontinue using this Web Site.
Links to Third Party Sites
The Web Site may contain links to or references to other web sites that may be accessed or which may originate outside the boundaries of the Web Site and which information OSIM will have no control. Therefore, OSIM shall have no obligation or responsibility regarding any content derived, obtained, accessed within through or outside of the Web Site. OSIM's inclusion of links to such web sites does not imply any endorsement or verification of the material on such web sites or any association with their operators, and such web sites shall be accessed at the user's own risk.
Third Party Services
OSIM may offer a variety of third party services from our Web Site. These include but are not limited to online payment gateways, freight forwarding, examination, authentication and personal shopping of goods. When you choose to use any of these services, we will need to provide some of your personal information to the third parties in order for them to assist you. These third party suppliers and service providers facilitate and complement our services to make the transactions a more pleasant experience for you.
These third parties, as well as their employees, will be subject to strict requirements of confidentiality to ensure that any information provided to them will not be improperly distributed. However, should you have any reason to suspect that your personal information is being improperly distributed, kindly let us know and we shall investigate the matter.
Governing Law & Jurisdiction
By accessing this Web Site and/or using the materials, facilities and/or services offered through this Web Site, you hereby consent to exclusive jurisdiction of the Hong Kong Courts in all disputes arising out of or relating to the use of this website.
OSIM makes no representation that the materials, information, functions and/or services provided on this website are appropriate or available for use in jurisdictions other than Hong Kong.
OSIM offers curbside delivery that the delivery of the massage chairs will be at the curb of your business or residence as delivery vehicles and equipment are not permitted on private property. We recommend you have a friend present to help get the product from curbside to the final designated room. Our representative will be contacting you to confirm if you would like to UPGRADE to White Glove Delivery service at $300 USD.
Once the order has placed and arranged for delivery, we will provide the tracking information through email with an estimated delivery date. The freight carrier will contact the phone number entered on your order to schedule a delivery appointment and confirm the date of delivery with you when they have entered your state/city.
There is no assembly needed for the massage chairs that we are currently carrying. Simply plug into electricity, turn on the ON/OFF button and it is ready to use.
Products other than massage chairs will be delivered by UPS or Purolator to the front door of houses and the ground floor lobby of apartment and condominium buildings.
Once the order has placed and arranged for delivery, we will provide the tracking information through email with an estimated delivery date. The expected delivery date is carefully calculated but is not a promise or guarantee. Delivery times can vary based on the factors like traffic and weather.
If you are not home to accept delivery, a delivery notification card with further details will be issued at your door. Please note that shipments require a signed acknowledgement of receipt and it will not be left by the door unattended.
Multiple items may be shipped separately due to size and may arrive at different times.
Please contact OSIM customer service for any repair issue.
A customer support agent will do troubleshooting over the phone first to see if we are able to solve the issue on spot.
For repair of the OSIM massage chairs that were purchased directly from OSIM, we offer on-location service that we will send our technician over to the location of the massage chair at no cost within the warranty period. If there are any replacement parts needed for repair, the cost will be covered within warranty as well.
We will offer on-location service after the warranty period, but there will be a service fee and if there are any replacement parts needed for repair, the cost will be extra.
Should you need to have your OSIM product repaired, please visit your nearest OSIM store. Our sales assistants will be glad to welcome and assist you.
Should you live far from a store or would it be difficult for you to visit a OSIM store, do not hesitate to contact our Customer Services. Our specialized advisors will be glad to provide you with all the necessary information for sending your item to OSIM for repair.
Warranty replacement procedure:
Do not ship your defective product to OSIM before contacting customer support.
"Out of Warranty" Products
OSIM warranty only covers failures due to defects in materials or workmanship. Warranty does not apply if, in the judgement of OSIM, the product fails due to abuse or misuse, accident, or damage that is attributable to acts of God, or if it has been used or maintained in a manner not conforming to product manual instructions, has been modified in any way, or has had any serial number removed or defaced.